AMS – IT Support Services

Boost Operational Efficiencies & Maximize your ROI on SAP Systems using GBSI’s SAP Application Management Services

Achieve Guaranteed Savings on your Annual AMS fees with the Highest Quality SAP Support Services providing you Round the Clock accessibility to Senior SAP Engineers helping you unlock the best value out of your SAP solutions. Our AMS Services include Development, Implementation, Integration, Testing, Maintenance and Support (functional and technical), along with help desk services.

Why Do INeed AMS Services ?

Today, the high cost of retaining skilled in-house SAP support staff, the lack of internal expertise & internal process along with the lack of best practices have caused many organizations to seek solutions for enhancing operational efficiency of their SAP solutions through Application Management Outsourcing services.

GBSI’s Application support & management services enable you to achieve just that and much more. Our AMS offerings enable you to achieve operational excellence along with achieving specific pre determined measurable objectives. The common objectives focused to achieve are minimized risk, cost reduction, improved quality, and speed to market, standardization, improved governance and optimized transparency within the organization.

As part of AMS support services, we provide you proactive monitoring of your business processes so we can spot potential issues before they become issues.  With ongoing implementations, rollouts and enhancements, your production environment is always changing hence we provide regression testing to ensure there is no impact on existing production processes with ongoing changes.

We also recommend our clients to utilize SAP Solution Manager to support all aspects of AMS such as Incident management, Problem Management, Solution and Knowledge base management along with workflow capabilities.

GBSI IT Support Services
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Lets sit down together to discuss your specific IT environment & map an ideal support strategy using our AMS services

GBSI AMSServices Include

IT Help Desk Support

-Centralized Help Desk
-24×7 coverage
-Multichannel support (web, phone, e-mail, chat channels)
-Incident management

Functional & Technical Support

Problem management (ABAP programs, SAP configuration, interfaces) » Custom enhancements (business analysis and RICE development) » Testing using CATT procedures and/or third party testing tools (such as Test Director)

System Administration & Monitoring

» System monitoring using CCMS, SAP Solution Manager » OSS support from SAP » Release management » DBA support » SAP user management » SAP patches and hotfix application

GBSI SupportApproach

GBSI support approach is to manage production issues in a consistent manner proactively so that issues can be resolve in least possible time by minimizing impact on client’s business operations.

Incident Management: Activities undertaken to restore normal service operation as quickly as possible while minimizing adverse impact on business operations.

Problem Management: Activities undertaken to minimize the adverse impact on the business due to the problems that are caused by errors within IT applications and to prevent recurrence of incidents related to these errors

GBSI Approach to Production Support is more proactive than reactive. Production support resources will be proactively monitoring the system to identify potential issues BEFORE they become problems.

GBSI resources focus on analyzing recurring problems to get to their root cause. Resources work closely with the SME group to ensure knowledge sharing of problem resolutions and root cause analysis.

support

CustomerTestimonials

  • Support project is going very well. GBSI consultants are great at understanding the root cause of the issues & are always flexible for working on new enhancements and capabilities


  • GBSI consultants I work with have very quickly learned how the company integrates SAP solutions with our various legacy systems and use that understanding when developing new solutions to deliver exceptional value


  • Overall, I feel very satisfied with the ongoing, proactive communication & feedback between our organization and GBSI’s management.


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Boost the Operational Efficiency of your ERP System to Achieve Higher Returns

Lets sit down together to discuss your specific IT environment & map an ideal support strategy using our AMS services

GBSI AMS Service Benefits

Lower TCO

Lower total cost of ownership (TCO) in the delivery of SAP AMS Support Services using GBSI’s Lean delivery approach. We help clients achieve considerable application support cost reduction to enable them to invest more on strategic business value projects.

Measurable Optimization & Efficiency Gains

GBSI’s AMS Services provide measurable Optimization and efficiency gains combined with Continuous Improvement solutions

Global Delivery Model

Our global delivery model enables our clients with follow the sun advantage. Our onshore consultants team up with your IT team whilst synergistically working with the offshore team to deliver solutions which are simple, reliable, & tailored to your specific needs while still keeping your costs to a minimum.

RFP / RFIInquiries ?

Please fill in the short contact form below and the GBSI team shall prompt reach out to you to initiate & provide the required documentation for the RFP / RFI process for your IT AMS Support Project.